POPIA Section 51 Manual

About this manual

The Protection of Personal Information Act (POPIA / Act 4 of 2013) requires every South African business that processes personal information to publish a Promotion of Access to Information Act (PAIA) Section 51 Manual. The manual documents what personal information Afrishore Lifting & Rigging collects, why we collect it, who handles it, and how a data subject can request access, correction or deletion of their information.

The personal information we collect through normal business operations is limited to what's needed to quote, invoice, deliver and service lifting and rigging equipment: company name, contact person, email, phone, delivery address, VAT number for invoicing, and any site-specific details a customer chooses to share when requesting a quote or scheduling on-site work in Mossel Bay or further afield in the Garden Route.

Requesting a copy or exercising your rights

To request a copy of the full Section 51 Manual or to exercise any of your POPIA rights – access to your information, correction, deletion, or objection to processing – email info@lifting.co.za with the subject line "POPIA Manual Request" or "POPIA Data Request" as applicable. Requests are acknowledged within five working days and answered within 30 working days of acknowledgement, per the PAIA timelines.

A downloadable PDF version of the manual will be linked here once migration from the existing site is complete.

What we collect and what we don't

The personal information processed through quote requests, orders, deliveries, on-site work and brochure downloads is the operational minimum needed to do the job and meet our legal obligations under the Companies Act, the VAT Act and the Occupational Health and Safety Act. We do not sell or share customer contact information with third parties for marketing purposes; we do not run behavioural advertising or remarketing; we don't operate any analytics that attempt to fingerprint individual visitors across sessions. Lifting equipment test records and load certificates are retained for the regulatory retention period (currently five years from the date of the test) so that an audit trail exists if an accident investigation needs to trace the asset's certification history.

Cookies & analytics on this website

This website uses Google Analytics 4 to understand which pages buyers find useful so we can improve them. Google Analytics is configured with Google Consent Mode v2: analytics cookies are only set after you click Accept on the consent banner shown on your first visit. If you click Reject (or close the banner), no analytics cookies are set and Google receives no data identifying your visit. The site works the same either way.

The cookies that may be set with your consent are:

• _ga – distinguishes individual browsers (expires in 2 years).
• _ga_P5Y6PN8HG7 – persists session state for the lifting.co.za GA4 property (expires in 2 years).

IP anonymisation is enabled by default on our Google Analytics property; Google further aggregates data before it is visible to us. We do not pass any personal information (name, email, phone) to Google. We do not run advertising cookies, remarketing pixels, social trackers or behavioural-advertising integrations on the site.

You can withdraw consent at any time by clearing your browser's cookies for lifting.co.za, or by using your browser's Do Not Track / privacy controls. Cloudflare's edge-side analytics (which does not use cookies, does not identify visitors, and runs without consent under POPIA's legitimate-interest basis for aggregate traffic statistics) remains active regardless of your choice on the banner.

Complaints & the Information Regulator

If you believe your personal information has been mishandled and we haven't resolved the issue to your satisfaction, you have the right to lodge a complaint with the South African Information Regulator. The Regulator's contact details are published at inforegulator.org.za and the relevant complaint forms are available on the same site.